Transportation • Air Transportation & Traffic, Flying

Lufthansa has 1.2 million outstanding applications for Covid-19 related ticket refunds

AUA parent Lufthansa is making progress with the reimbursement of cancelled tickets from the Corona crisis. In the current year, the group has now returned 2.5 billion euros to 5.6 million customers, the group announced on Friday. However, this still leaves 1.2 million applications open, with a volume of around 600 million euros.

In the past seven days, 20,000 cases were settled daily, according to the company. If things had continued at the same pace without new cancellations, the applications would have been cleared in 60 days. The Group had announced that it would settle the cases from the first half of the year by the end of August.

According to EU law, airlines are obliged to refund the ticket price within seven days if they initiate cancellations. Following the collapse of air traffic in March, Lufthansa switched off automatic refund processes and insisted on individual case reviews.

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Card reviewed by: @christoph